At SuperCom Online Services, we are committed to providing a seamless and efficient shipping experience for our valued customers. We offer both domestic and international shipping options to ensure that your orders are delivered in a timely and secure manner, no matter where you are located.
Order Processing
Upon receiving your order, our team begins processing it promptly to ensure minimal delay. Orders are typically processed within 1-2 business days, excluding weekends and public holidays. You will receive a confirmation email containing your order details and estimated delivery times once your order has been processed.
Shipping Methods & Costs
We provide free shipping on all qualifying domestic and international orders. For international shipments, we use Delivered Duty Paid (DDP), meaning that any applicable customs duties and taxes are covered, ensuring a hassle-free delivery experience for you. Shipping costs, if applicable, will be calculated and displayed at checkout based on your order size, weight, and destination.
Delivery Times
Estimated delivery times vary based on the shipping destination:
- Domestic Orders (within the U.S.): Standard delivery takes approximately 3-7 business days.
- International Orders: Delivery times may range from 7-14 business days, depending on the destination country and customs clearance.
Please note that delivery times may be impacted by external factors such as customs processing, holidays, and shipping carrier delays. We make every effort to ensure timely delivery but are not responsible for delays caused by third-party carriers.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your shipment in real-time using the provided link. Should you have any issues or questions regarding your shipment, our customer support team is available to assist you.
Shipping Restrictions
While we strive to deliver to as many locations as possible, there may be certain regions or countries where shipping is restricted due to local regulations or carrier limitations. If your location falls within such a region, you will be notified at checkout.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or a refund, depending on the circumstances.
Returns & Refunds
For information on returning items and receiving a refund, please review our Return & Refund Policy. We offer a straightforward process for returning products that do not meet your expectations or arrive in unsatisfactory condition.
Customer Support
If you have any questions or concerns about your order or shipping, please do not hesitate to reach out to our customer support team at info@supercomonlineservice.com or via phone at +1 844 241 0827.
At SuperCom Online Services, we prioritize customer satisfaction, and we strive to make every aspect of your shopping experience—especially shipping—as smooth and reliable as possible.