We ship all orders from our U.S.-based fulfillment center, ensuring fast delivery times across the country. Most orders are processed within 24 hours and shipped via trusted carriers with tracking.

Your satisfaction is our priority. If you're not happy with your purchase, we offer a 30-day return policy on eligible items. Hassle-free refunds and quick support — no questions asked.

Return and Refund Policy

Effective Date: [09/03/2024]

At SuperCom Online Services LLC, your satisfaction is our top priority. Our Return and Refund Policy is crafted to ensure a smooth and transparent process for returning products and receiving refunds. Please take a moment to familiarize yourself with our policies, as they outline your rights and responsibilities when making a return.

1. Eligibility for Returns

We accept returns within 30 days from the date of delivery under the following conditions:

• Product Condition: The item must be returned in its original condition—unused, undamaged, and in the original brand packaging. Returns are not accepted for products that are physically damaged or show signs of wear and tear.

• Packaging Requirements: The item must include all original packaging, accessories, manuals, and any other items that were included with the purchase. If the product is not returned in its original box with all accessories, the return may be rejected.

• Non-Eligible Items: Items that are physically damaged, missing original packaging or accessories, or have been altered in any way will not be eligible for return.

2. Initiating a Return

Returning an item to SuperCom Online Services LLC is straightforward:

• Log in to Your Account: Access your account on www.supercomonlineservice.com.
• Start the Return Process: Navigate to your order history, select the item you wish to return, and follow the prompts to initiate the return process.
• Follow Return Instructions: After initiating the return, follow the provided instructions to complete the return process.

Please note that all returns must be initiated through your account on our website. Unauthorized returns will not be accepted.

3. Refund Policy

Our refund policy is designed to be fair and accommodating:

• Refund to Original Payment Method: Once your return is received and approved, the refund will be issued to the original payment method used for the purchase. The processing time for refunds may vary depending on your payment provider, typically taking 7-10 business days.

• Store Credit Option: At your request, we offer a 10% bonus on your refund in the form of store credit, which can be used for future purchases on www.supercomonlineservice.com. This option is available as an alternative to a direct refund.

4. Non-Exchange Policy

Please be aware that we currently do not offer exchanges. We only provide refunds in accordance with this policy.

5. Return Shipping Costs

We strive to make the return process as convenient as possible:

• No Cost for Return Shipping: If your return is approved, we will provide you with a prepaid return shipping label. You will not be required to pay any additional fees to return the item to us.

• Shipping Charges: Original shipping charges are non-refundable unless the return is due to an error on our part or the product was received in a damaged or defective condition.

6. Important Notes

• Inspection and Approval: All returned items are subject to inspection upon receipt. We reserve the right to reject returns that do not meet the eligibility criteria outlined in this policy.
• Communication: We will keep you informed throughout the return process via email. Please ensure that your contact information is up to date in your account settings.

7. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

8. Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact our customer support team:

SuperCom Online Services LLC
2222 W Grand River Ave, STE A
Okemos, MI 48864
Email: support@supercomonlineservice.com
Phone: +1 844 241 0827

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SuperCom Online Services is proud to serve thousands of customers across the U.S. Our reputation is built on exceptional service, premium products, and a commitment to every order.

We offer store pickup for select items at our Katy, Texas warehouse. If an item is eligible, the pickup option will appear during checkout. Once your order is prepared, you’ll receive a notification by email confirming it’s ready for collection. Please ensure you bring your order confirmation email and a valid photo ID when picking up your order. If the pickup option is not available at checkout, it means the selected item is not eligible for store pickup. This service is designed to offer a convenient and cost-effective alternative to shipping, with most pickup orders ready within one to two business days.